The U.K. government is scrutinizing Ticketmaster as Oasis fans look back in anger at the difficult process trying to secure tickets for the band’s reunion tour, specifically that Ticketmaster was selling tickets at roughly twice the price of the original face value.
Tickets went on general sale for the band’s reconciliation tour in Ireland and the U.K. on Saturday morning and advertised to max out at about £150. But Ticketmaster’s “dynamic” pricing had some tickets selling for more than £400.
By the time fans were able to get out of the Ticketmaster virtual queue to buy tickets, the dynamic priced tickets were all that was available.
Some fans replied in frustration to the band’s social media posts warning against buying tickets on unauthorized resale sites, asking whether the band was doing to address Ticketmaster’s “dynamic pricing.”
“But it’s ok for ticketmaster themselves to sell them for 3x face value due to being in demand,” one X user wrote. “There holding back tickets to charge 2x the amount. Scandal.”
U.K. culture minister Lisa Nandy said Monday that it was “depressing to see vastly inflated prices” which priced many fans out of seeing the band. Parliament was already set to look into the issue of resale ticketing.
“This Government is committed to putting fans back at the heart of music,” Nandy said. “So we will include issues around the transparency and use of dynamic pricing, including the technology around queuing systems which incentivise it, in our forthcoming consultation on consumer protections for ticket resales.”
Ticketmaster’s website explains that its “platinum” ticket types are standard tickets that are “dynamically” priced based on supply and demand. It also says that it does not determine the ticket prices, which are set by the event organizers.
“Platinum” tickets do not come with any extra perks for the added price, unlike VIP packages which might come with a performer’s merchandise or access to shorter lines. The company did not immediately respond to an NBC News request for comment.
Lucy Powell, a member of Parliament who represents the band’s hometown of Manchester, told BBC Radio Live 5 that she was among those Oasis fans who paid for dynamically priced tickets. She said she did not “particularly like” surge pricing, but that it’s how the market operates.
Oasis has warned fans against buying on resale websites, cracking down on scalpers by only allowing resale at the face value prices.
The band said on social media that promoters will cancel any tickets sold outside of Ticketmaster’s own resale option or Twickets, the ticket resale site it’s partnering with. Twickets is also cutting its own service fees as a gesture to Oasis fans.
Ticketmaster has faced scrutiny in the U.S. as well, particularly after a disastrous sale for Taylor Swift’s “The Eras Tour” in 2022. It prompted a Senate Judiciary Committee last year, in which senators criticized the company for having a monopoly over ticket sales.
The Justice Department filed suit against the site and its parent company, Live Nation, earlier this year.
The suit alleges that the company has hurt consumers and violated antitrust laws by exercising outsize control over the live events industry. Live Nation said that the Justice Department’s allegations were “baseless” and that its actions would prove counterproductive.